Service Requests

Engineering - Maintenance and Repairs

All Maintenance and Repair requests for the Rowes Wharf are channeled through our work order system, a user-friendly application accessible directly through your computer via the link

When you move into Rowes Wharf, designate 1-3 employees who will be authorized to enter service requests into the system. Email these names to Lori Gardner and she will set up your account for you.

With our work order system, you are able to enter and track all service calls and view the status of requests at any time and from anywhere. Once your service request has been logged online, the management staff will address the problem as soon as possible, sending someone to assist you or make arrangements with an outside contractor. If the repair or maintenance work is not the landlord’s responsibility, you will be charged for such work via a notation on the service request or a written quote provided to your Point of Contact. Please make all service requests through the work order system. This helps us track any recurring problems, and ensures that all service requests are resolved in a timely fashion.

If you experience a problem with the website, please have your tenant representative contact us:

  1. Call the main line at (617) 748-5010.
  2. Provide his / her name, company name and suite number.
  3. Describe the problem as accurately as he / she can.
30 Rowes Wharf · Boston, MA 02110